Robinsons South East
Robinsons (South East) Limited: Standard Terms and Conditions
Updated 1 April 2021
- These terms and conditions set out the general terms under which we undertake our business. The specific conditions relating to particular assignments will be covered in a separate letter of engagement. No advice can be given or relief upon until a signed letter of Engagement is received.
- This Engagement letter, the Schedule of services contained therein and our standard Terms and Conditions of business are governed by, and should be construed in accordance with UK law. Each party agrees that the courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or difference concerning this engagement letter and any matter arising from it. Each party irrevocably waives any right to object to any action being brought in those Courts, to claim that the action has been brought in an inappropriate forum, or to claim that those Courts do not have jurisdiction.
Authorisation and registration
- Robinsons (South East) Limited are registered with ACCA as Chartered Certified accountants and can be found on the register of members.
- We are not registered as auditors by the Association of Chartered Certified Accountants in the UK.
Bribery Act 2010
- In accordance with the requirements of the Bribery Act 2010 we have policies and procedures in place to prevent the business and its partners and staff from offering or receiving bribes.
- We may, from time to time, hold money on your behalf. Such money will be held in trust in a client bank account, which is segregated from the firm’s funds. The account will be operated, and all funds dealt with, in accordance with the Clients’ Monies Rules of the Association of Chartered Certified Accountants. These rules can be found on the ACCA website at http://www.accaglobal.com/en.html.
- Fees paid by you in advance for professional work to be performed and clearly identifiable as such shall not be regarded as clients’ monies.
Commissions or other benefits
- In some circumstances, commissions or other benefits may become payable to us in respect of transactions which we arrange for you. Where this happens we will notify you in writing of the amount and terms of payment.
- Unless you instruct us otherwise we may, where appropriate, communicate with you and with third parties via email or by other electronic means. The recipient is responsible for virus checking emails and any attachments.
- With electronic communication there is a risk of non-receipt, delayed receipt, inadvertent misdirection or interception by third parties. We use virus-scanning software to reduce the risk of viruses and similar damaging items being transmitted through emails or electronic storage devices. However electronic communication is not totally secure and we cannot be held responsible for damage or loss caused by viruses nor for communications which are corrupted or altered after despatch. Nor can we accept any liability for problems or accidental errors relating to this means of communication especially in relation to commercially sensitive material. These are risks you must bear in return for greater efficiency and lower costs. If you do not wish to accept these risks please let us know and we will communicate by paper mail, other than where electronic submission is mandatory.
- Any communication by us with you sent through the post is deemed to arrive at your postal address two working days after the day that the document was sent.
- Communication between us is confidential and we shall take all reasonable steps to keep confidential your information except where we are required to disclose it by law, by regulatory bodies, by our insurers or as part of an external peer review. Unless we are authorised by you to disclose information on your behalf this undertaking will apply during and after this engagement.
- We may, on occasions, subcontract work on your affairs to other tax or accounting professionals. The subcontractors will be bound by our client confidentiality terms.
- We reserve the right, for the purpose of promotional activity, training or for other business purpose, to mention that you are a client. As stated above we will not disclose any confidential information.
Conflicts of interest
- We will inform you if we become aware of any conflict of interest in our relationship with you or in our relationship with you and another client. Where conflicts are identified which cannot be managed in a way that protects your interests then we regret that we will be unable to provide further services.
- If there is a conflict of interest that is capable of being addressed successfully by the adoption of suitable safeguards to protect your interests then we will adopt those safeguards. Where possible this will be done on the basis of your informed consent. We reserve the right to act for other clients whose interests are not the same as or are adverse to yours subject of course to the obligations of confidentiality referred to above
Contracts (Rights of Third Parties) Act 1999
- The advice and information we provide to you as part of our service is for your sole use and not for any third party to whom you may communicate it unless we have expressly agreed in the Engagement letter that a specified third party may rely on our work. We accept no responsibility to third parties, including any group company to whom the engagement letter is not addressed, for any advice, information or material produced as part of our work for you which you make available to them. A party to this agreement is the only person who has the right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
- We confirm that we will comply with the provisions of the General Data Protection Regulation (GDPR) when processing personal data about you and your family. In order to carry out the services of this engagement and for related purposes such as updating and enhancing our client records, analysis for management purposes and statutory returns, legal and regulatory compliance and crime prevention we may obtain, process, use and disclose personal data about you. The firm will also adhere to any provisions of the UK Data Protection Act 2018, where these are not specifically addressed by GDPR.
- Should we resign or be requested to resign a disengagement letter will be issued to ensure that our respective responsibilities are clear.
- Should we have no contact with you for a period of two years or more we may issue a disengagement letter and hence cease to act.
- We are bound by the ethical guidelines of the Association of Chartered Certified Accountants, and accept instructions to act for you on the basis that we will act in accordance with those ethical guidelines. A copy of these guidelines can be viewed at our offices on request or can be seen at www.accaglobal.com. We will not be liable for any loss, damage or cost arising from our compliance with statutory or regulatory obligations.
- Our fees may depend not only upon the time spent on your affairs but also on the level of skill and responsibility and the importance and value of the advice that we provide, as well as the level of risk.
- If we provide you with an estimate of our fees for any specific work, then the estimate will not be contractually binding unless we explicitly state that that will be the case.
- Where requested, we may indicate a fixed fee for the provision of specific services or an indicative range of fees for a particular assignment. It is not our practice to identify fixed fees for more than a year ahead as such fee quotes need to be reviewed in the light of events. If it becomes apparent to us, due to unforeseen circumstances, that a fee quote is inadequate, we reserve the right to notify you of a revised figure or range and to seek your agreement thereto. It is or normal practice (unless expressly agreed otherwise) that 50 per cent of any fee plus value added tax at the current rate, is due and payable on commencement, and the full amount will be paid once the work is completed. This express term will apply irrespective of the normal due date of filing of Accounts or the internal process of approval of the Accounts by yourselves.
- In some cases, you may be entitled to assistance with your professional fees, particularly in relation to any investigation into your tax affairs by HMRC. Assistance may be provided through insurance policies you hold or via membership of a professional or trade body. Other than where such assurance was arranged through us you will need to advise us of any such insurance cover that you have. You will remain liable for our fees regardless of whether all or part are liable to be paid by your insurers.
- Our normal hourly rates are set out below. These will be reviewed annually.
Partner £300 + VAT
Manager £150 + VAT
Assistant £70 + VAT
Junior (Book-keeping) * £30 to £45 + VAT
*Book-keeping work depends on level of seniority and qualification
- We will bill monthly and our invoices are due for payment on presentation. Our fees are exclusive of VAT which will be added where it is chargeable. Any disbursements we incur on your behalf and expenses incurred in the course of carrying out our work for you will be added to our invoices where appropriate.
- Unless otherwise agreed to the contrary our fees do not include the costs of any third party, counsel or other professional fees.
- We reserve the right to charge interest on late paid invoices at the rate of 1% above bank base rates under the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to suspend our services or to cease to act for you on giving written notice if payment of any fees is unduly delayed. We intend to exercise these rights only where it is fair and reasonable to do so.
- If you do not accept that an invoiced fee is fair and reasonable you must notify us within 21 days of receipt, failing which you will be deemed to have accepted that payment is due.
- In the case of a dispute over the level of fees charged we reserve the right to require that the matter is dealt with through arbitration. We recommend that arbitration is undertaken by the fee arbitration service provided by ACCA for members. The fee arbitrator will be appointed by the ACCA president; the fee will be as negotiated with the ACCA arbitrator.
- We will only assist with implementation of our advice if specifically instructed in writing.
Intellectual property rights
- We will retain all copyright in any document prepared by us during the course of carrying out the engagement save where the law specifically provides otherwise.
- If any provision of the Engagement letter or schedules is held to be void, then that provision will be deemed not to form part of this contract.
- In the event of any conflict between these terms of business and the engagement letter or appendices, the relevant provision in the engagement letter or schedules will take precedence.
- Investment business is regulated under the Financial Services and Markets Act 2000.
- If, during the provision of professional services to you, you need advice on investments, including insurances, we may have to refer you to someone who is authorised by the Financial Services Authority or licensed by a Designated Professional Body as we are not.
- Insofar as permitted to do so by law or professional guidelines, we reserve the right to exercise a lien over all funds, documents and records in our possession relating to all engagements for you until all outstanding fees and disbursements are paid in full.
Limitation of liability
- We will provide our services with reasonable care and skill. Our liability to you is limited to losses, damages, costs and expenses caused by our negligence or wilful default, subject to overall the liability of our Professional indemnity insurance, the limited of which is £4 million.
- Exclusion of liability for loss caused by others.
We will not be liable if such losses, penalties, surcharges, interest or additional tax liabilities are due to the acts or omissions of any other person or due to the provision to us of incomplete, misleading or false information or if they are due to a failure to act on our advice or a failure to provide us with relevant information.
- Exclusion of liability in relation to circumstances beyond our control
We will not be liable to you for any delay or failure to perform our obligations under this engagement letter if the delay or failure is caused by circumstances outside our reasonable control.
- Exclusion of liability relating to the discovery of fraud etc.
We will not be responsible or liable for any loss, damage or expense incurred or sustained if information material to the service we are providing is withheld or concealed from us or wrongly misrepresented to us or from fraudulent acts, misrepresentation or wilful default on the part of any party to the transaction and their directors, officers, employees, agents or advisers. This exclusion shall not apply where such misrepresentation, withholding or concealment is or should (in carrying out the procedures which we have agreed to perform with reasonable care and skill) have been evident to us without further enquiry.
- Indemnity for unauthorised disclosure
You agree to indemnify us and our agents in respect of any claim (including any claim for negligence) arising out of any unauthorised disclosure of our advice and opinions, whether in writing or otherwise. This indemnity will extend to the cost of defending any such claim, including payment at our usual rates for the time that we spend in defending it.
- Limitation of aggregate liability
Professional indemnity insurance
We are required to hold professional indemnity insurance cover. We have cover of £4,000,000. It is an express term of our Engagement that our liability to you is limited to £4,000,000.
Details of our current cover can be obtained from our Compliance Manager. Please email email@example.com
For the avoidance of doubt the sum mentioned above shall be the maximum aggregate liability of this company, its partners, agents, and employees to all persons to whom the engagement letter is addressed and also any other person that we have agreed with you may rely on our work. By signing the engagement letter you agree that you have given proper consideration to this limit and accept that it is reasonable in all the circumstances. If you do not wish to accept it you should contact us to discuss it before signing the engagement letter. It is a conditioning of our accepting an assignment to act for you that you agree that you will not bring any claim of a kind that is included within the subject of the limit against any of our directors or employees; on a personal basis.
By accepting these terms and conditions you agree that you will not bring any claim of a kind that is included within the subject of the limit against any of our directors or employees; on a personal basis.
- Advice provided by third parties including barristers and tax specialists, and other advisers or experts.
You are legally responsible for:
1.1.ensuring that your self-assessment tax returns are correct and complete;
1.2.filing any returns by the due date; and
1.3.making payment of tax on time.
- Specialist advice (Continued).
In discharging your responsibility above, from time to time we may recommend that you to obtain “specialist” advice. We will advise this as being specialist advice where we believe it is desirable or necessary to obtain this advice in order to ensure that your self-assessment tax return is correct and complete, or in answer to a general request for advice that you make. Where such a recommendation is made we shall indicate that this advice is “specialist” advice.
The decision to obtain specialist advice will be yours alone. Where such advice is given our role will be strictly limited to providing instructions to the specialist based on the information you have given us, and will not be construed as any form of advice. Specifically we will not be able to comment on the advice given by such specialists.
Whilst care will be taken to select the specialist and ensure they have knowledge of their field of expertise, we do not accept any liability whatsoever for the advice given by the specialist. It is an express term of our acting for you that you agree that we do not accept such liability.
Money Laundering Regulations 2007
- In accordance with the Proceeds of Crime Act and Money Laundering Regulations 2007 you agree to waive your right to confidentiality to the extent of any report made, document provided or information disclosed to the Serious Organised Crime Agency (SOCA).
- You also acknowledge that we are required to report directly to SOCA without prior reference to you or your representatives if during the course of undertaking any assignment the person undertaking the role of Money Laundering Reporting Officer becomes suspicious of money laundering.
- As with other professional services firms, we are required to identify our clients for the purposes of the UK anti- money laundering legislation. We may request from you, and retain, such information and documentation as we require for these purposes and/or make searches of appropriate databases.
- Copies of such records will be maintained by us for a period of at least five years after we cease to act for the business.
- We shall not be treated as having notice, for the purposes of our accounts and tax responsibilities, of information provided to members of our firm other than those engaged on the specific assignment (for example, information provided in connection with accounting, taxation and other services).
Period of engagement and termination
- Unless otherwise agreed in the engagement covering letter our work will begin when we receive your implicit or explicit acceptance of that letter. Except as stated in that letter we will not be responsible for periods before that date.
- Each of us may terminate this agreement by giving not less than 21 days notice in writing to the other party except where you fail to cooperate with us or we have reason to believe that you have provided us or HMRC with misleading information, in which case we may terminate this agreement immediately. Termination will be without prejudice to any rights that may have accrued to either of us prior to termination.
- In the event of termination of this contract, we will endeavour to agree with you the arrangements for the completion of work in progress at that time, unless we are required for legal or regulatory reasons to cease work immediately.
- In that event, we shall not be required to carry out further work and shall not be responsible or liable for any consequences arising from termination.
Provision of Services Regulations 2009
- In accordance with our professional body rules we are required to hold professional indemnity insurance. Details about the insurer and coverage can be found at our offices
Quality of service
- We aim to provide a high quality of service at all times. If you would like to discuss with us how our service could be improved or if you are dissatisfied with the service that you are receiving please let us know by contacting Joseph Robinson FCCA.
- We undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you. If we do not answer your complaint to your satisfaction you may take up the matter with the Association of Chartered Certified Accountants.
Reliance on advice
- We will endeavour to record all advice on important matters in writing. Advice given orally is not intended to be relied upon unless confirmed in writing. Therefore, if we provide oral advice (for example during the course of a meeting or a telephone conversation) and you wish to be able to rely on that advice, you must ask for the advice to be confirmed by us in writing.
Retention of records
- You have a legal responsibility to retain documents and records relevant to your tax affairs. During the course of our work we may collect information from you and others relevant to your affairs. We will return any original documents to you if requested. Documents and records relevant to your affairs are required by law to be retained as follows:
Individuals, trustees and partnerships
- with trading or rental income: 5 years and 10 months after the end of the tax year;
- otherwise: 22 months after the end of the tax year; Companies, LLPs and other corporate entities;
- 6 years from the end of the accounting period.
- Whilst certain documents may legally belong to you we may destroy correspondence and other papers that we store, electronically or otherwise, which are more than 7 years old. You must tell us if you require the return or retention of any specific documents for a longer period.
- Any advice we give you will be supplied on the basis that it is for your benefit only and shall not be disclosed to any third party in whole or part without our prior written consent. It may not be used or relied upon for any other purpose or by any other person other than you without our prior written consent. If our advice is disclosed to any third party (with or without our consent), then we accept no responsibility or liability to that third party for any consequences that may arise to them, should they rely on the advice.
- If it is proposed that any documents or statement which refer to our name, are to be circulated to third parties, please consult us before they are issued.
- The services we undertake to perform for you will be carried out on a timescale to be determined between us on an ongoing basis.
- The timing of our work will in any event be dependent on the prompt supply of all information and documentation as and when required by us. Unless expressly agreed between ourselves we require all information we request to be provided as follows:
- In the case of Accounts, within three months of your year-end or the end of our accounting period.
- In the case of tax information we require all information to be provided by the 31 October following the end of the Tax Year (5 April).
Failure to supply this information on time will mean we do not guarantee filing of your Self-Assessment Tax Return by the following 31 January. This may result in fines being levied on yourself for late filing. Robinsons (South East) Limited cannot be responsible for any fines or surcharges for late filing of Tax if information is received later than 31 October.
If the Terms and Conditions are sent by electronic mail (email), the date of the email will be the date of service. If sent by first class post the next working day will be the date of service. It is a requirement of our acting for you or your company that the terms and conditions are accepted in full. Please contact us at once if you do not agree to be bound by these terms.